NEWSLETTER

Terms & Condition

Returns policy

Change of mind – Before receiving delivery
You can cancel or modify your entire order anytime before it’s dispatched for delivery. To cancel, please contact us directly on 03-95446766 or email us on sarawan.spices@gmail.com with your order number.

Change of mind – After receiving delivery

Received a product but do not want it anymore? Not a problem. Simply return the product (in its original condition) to our store within 7 days of receiving it to get a full refund on the items returned. This can be returned to us in person at our Clayton store (335 Clayton road, Clayton, Victoria 3168), alternatively you can post it back to us (Postage cost to be incurred by customer) on the same address. Upon receiving the items, our team will process a refund and notify you.

We have your back covered!
We ensure we double check all our orders before delivering it to our customers. This is to make sure we have packed every item on your list and they come with a good best before date. Our frozen and refrigerated goods are delivered to you in iceboxes to ensure that they are delivered in their optimum temperatures. Our drivers offer to check all the products with you on delivery. This is to make sure you are happy with us!

Returning perishable goods – fresh, refrigerated or frozen

Certain goods need to be kept in special conditions to ensure we are not compromising with their quality. This mainly cover fresh goods such as bakery made, refrigerated dairy products or any products required to be frozen. We request that you return these back with the driver itself if you have changed your mind on perishable goods. For food safety purposes we would not be able to take back the product afterwards.
Cost for returning the product
To avoid the hassle of returning a product to us, we highly recommend you give this back to the driver at the time of delivery. However, if you change you mind at a later stage, you have up to 7 days, from the time it’s delivered, to deliver them back to us. Any extra cost incurred while returning the product will be borne by the customer.